Terms of Service

Introduction

By using the Bright Solutions website or hiring our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or services.

Services Provided

Bright Solutions provides the following professional cleaning services:

Window Cleaning – Interior and exterior window cleaning for residential and commercial properties
Eavestrough / Gutter Cleaning – Removal of debris and buildup from gutters and eavestroughs
Solar Panel Cleaning – Cleaning and maintenance of solar panel systems

Services may vary based on property conditions, accessibility, and specific customer requirements. We will discuss all details with you before confirming any work.

Quotes & Pricing

Quotes provided are estimates and may change based on actual job conditions discovered on-site
Final pricing will be confirmed with you before any work begins
No hidden fees or surprise charges

Scheduling & Cancellations

Appointments can be scheduled by contacting us via phone or our website
We kindly request reasonable notice for cancellations or rescheduling (24-48 hours when possible)
We will make every effort to accommodate schedule changes

Payment Terms

Payment is due upon completion of services, unless otherwise agreed upon
We accept cash, cheque, and e-transfer – other payment options may be available
Invoices will be provided upon request

Customer Responsibilities

To ensure a safe and efficient working environment, we ask that customers:

Provide safe and clear access to work areas (windows, gutters, solar panels)
Ensure pets are secured or contained during service visits
Remove or secure any obstacles that may block access to work areas
Notify us of any hazards, special conditions, or access restrictions in advance

Limitation of Liability

Bright Solutions is not responsible for pre-existing damage to windows, gutters, or solar panels
We are not liable for damage caused by pre-existing cracks, faulty seals, or structural issues
We are not responsible for unforeseen circumstances beyond our control, including severe weather, natural disasters, or access issues

Satisfaction Guarantee

We are committed to providing high-quality service and ensuring customer satisfaction. If you have any concerns about the work performed, please contact us within 48 hours of service completion, and we will work to resolve the issue.

We take pride in our work and stand behind the quality of our services
Your satisfaction is our priority – we're here to help with any concerns

Website Use

Users agree not to misuse our website or interfere with its operation
All content on this website is for informational purposes only
We reserve the right to modify or discontinue website features at any time

Changes to These Terms

These Terms of Service may be updated at any time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a new "Last Updated" date.

Last Updated: April 22, 2026